70Posted 12/31/2024

Business/ Operations Manager

Overview

This is a manager level position, working as a member of the Leadership team and with our office staff.  This position is responsible for many of the day-to-day operations of the company, including scheduling, client communications, invoicing and AR, working with vendors for procurement, and generally helping keep the administrative and operational parts of the company running smoothly. 

Qualifications and Skills

The ideal candidate is insatiably curious and will use that curiosity to learn the complex and tightly integrated systems and processes that we use to deliver our services. Over time as your knowledge of our company grows, you will use that same curiosity to engage with the leadership team on how to improve our processes, gain efficiency, and drive customer and employee satisfaction. To succeed in this role, you will need excellent customer service & interpersonal skills, and to be organized and able to prioritize what comes your way.  While this is not a technical position (you will not be providing customer support), at some point you will likely find yourself in the position of being a subject matter expert in a subset of our tools/ environment/ workflow.

You’ll need to be very comfortable using computers; strong Word & Excel skills are a must.  Previous experience using a CRM/ ERP system would be a plus.  The desire to learn how to use one is critical. Our mission is to help our clients use technology infrastructure to improve the efficiency of their business, and we aggressively apply this to ourselves as well.

Why you might want to work for rbTech

We offer competitive pay, good benefits, and a fun, supportive team.  We are dedicated to steady growth, and our reputation for excellent work has been carefully and methodically built since 1997.  We are a busy company with a fun, strong team dynamic that provides space to decompress from the stressful aspects of our daily work.  We work hard, but also are very intentional and systematic about ensuring that we maintain a healthy work/ life balance.