Careers at rbTech

Posted 7/23/2024

Network Technician/ Engineer

Hey You

Yes, you – the person who loves tech, and has awesome customer service skills, and is good at making computer systems work better for normals…  The person who everyone knows has the answer to the weird tech questions, and who, by the simple act of walking toward the offending workstation and flexing your techie aura, can magically make the issue go away?

You’re browsing through job postings looking for that perfect position.  You know, the one where you get to bring your awesome skills and warped personality to work, for a company that shares your techie aura and values?  A company that understands that you’re a human being, and that the work we do is important but not life or death, and that we can be professional with our clients, but hilariously not so much (privately) at the same time?  A company that has no time for drama and interpersonal baloney, but where we work together to improve our processes and solve problems so we all have a safe, supportive, fun and rewarding career?  A company that is growing, fast enough to provide room for career growth, but not so fast that you don’t have time to develop new skills?

Maybe the nerds you’re looking for are right here!

rbTechnologies is a security forward IT Managed Services Provider (MSP) in Central Vermont.  We’re the IT department for over 100 Vermont companies, with clients ranging in size from a few, to a few hundred employees.  Our engagements vary, from being the entire IT workforce for small companies to ‘co-managed’ engagements where we support and backstop on-site IT staff.  We do it all, from workstation replacements and basic support to full architecture and implementation of complex, virtualized, highly secure network environments.  We’re engineers first and foremost – no sales weasels here selling baloney and leaving you to pick up the pieces with the customer when their expectations aren’t managed correctly.  We are methodical and consistent in our work, and we place a high priority on 2 guiding principles:

• Technology is a tool to offset human effort, and our primary objective is to deploy technology that enables the people behind the keyboards to get more done in a day.
• The constantly evolving threat landscape means we are in a unique position to help our customers understand, assess, and manage the risk that is inherent to using technology in their business.

We’re looking for a fantastic human being who understands that everyone deserves to be treated with dignity and respect.  And that that’s a two way street – it’s OK to demand being treated with respect just as we treat everyone we come into professional contact with.

Did you notice the qualifier – professional contact?  We also get it: We’re in an inherently stressful line of work.  We NEED to blow that pressure off, to people who understand through shared experience, what you dealt with today, or yesterday, or last week, so that pressure doesn’t come out in unhealthy/ destructive ways in other places in our lives.

We don’t deal with jerks, either internally or on client sites.  We believe strongly in developing strong, long term, mutually beneficial relationships with both our team and our customers, and have methodically built our entire operation around aligning interests and goals.

If the above sounds like we may be a good fit, we’d love to talk to you.  We’re looking for a couple awesome folks to add to our team of 14 (did I mention that our average staff tenure is over 7 years?).

We’re looking for someone who is detail oriented, so if you’ve read this far here’s what you need to do to apply for one of these spots:

Answer the questions below in an email to techjobs@rbtechvt.com, with cover letter and resume attached in PDF format.

• Is the customer always right? Why or why not?
• How do you define success at work?
• Star Wars or Star Trek?

All emails sent to careers@rbtechvt.com will be cheerfully ignored, so please don’t do that.  However, we do believe in second chances, so if you did it wrong and didn’t get a response, feel free to try again 🙂